FAQ

Admin Setup

• How do I identify my brand's hex colors?

Emails

• How do I schedule announcement emails before or after an event?
• Can I copy and paste text / content from another program into SeatRobot emails?
• My email is missing crucial information. What happened?

Status

• How do I access payment reports?

Guest List

• Can I add a plus one to a guest's reservation?
• How do I delete someone from my event?
• Refund Process for TrustCommerce
• How does the refund process work when my event has a 'No Refunds' policy in place?
• When I export the 'Last Activity Date Stamp' in GUEST LIST, what does that time stamp represent?
• How do I decline someone from my event?

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Your Dashboard

• How do I make my event show up on my company / organization's event website?
• How do I find events in my dashboard?

Packages

• How does Waitlisting work with Registration Buttons?
• My ticket isn't showing up on my event web page. How do I fix this?

Creating Events

• How do I determine who is a primary guest and who is a plus one?
• How do I un-archive an event?
• My event is not showing up on the public events page. How can I fix this?
• Can I add a video to my event web page?
• Editing Individual Events within a Recurrence or Series
• How do I let people know about my event?

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Troubleshooting Registration Issues

• How Do I Sign In Using SSO?
• I added a user to my account, but their email welcome link has expired

Dashboard

• Can I edit archived events?
• How Do I Find Events in My Dashboard?
• How do I delete an event?
• Making an Event Visible on Your ZenGRM General Events Website
• I deleted an event by mistake. Can I restore it?

Legal

• Seatrobot User Terms of Service
• ZenGRM Privacy Policy

Waitlist

• Making the Status of Recurrent Events Clear to Users
• Can I send announcement emails to waitlisted guests?

Enterprise

• ZenGRM Enterprise: Managing Users
• Customizing Contact Data Fields
• ZenGRM Enterprise: Basic Architecture
• ZenGRM Enterprise: Admin Unit Dashboard
• ZenGRM Enterprise: Business Unit Dashboard
• Seatrobot Service Level Agreements (SLA's)

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