When an event’s refund policy is set to No Refunds, certain ZenGRM workflows adjust automatically. This happens behind the scenes and on public-facing pages, to reduce confusion, set expectations and minimize follow-up requests.
Internally, ZenGRM streamlines ticket management by limiting refund-related actions and notifications, allowing event organizers to focus on attendee engagement rather than administrative back-and-forth.
In this article, we'll showcase how the functionality of an event differs when there's a NO REFUNDS policy in place. To start, we'll showcase what an event with an active refund policy appears to the ZenGRM user and the end user.
As an event manager, if your event has a refund policy that is anything other than NO REFUNDS, you can click the ticket icon in a guest's row within GUEST LIST to initiate a refund request.
The TICKET DETAILS modal will open. From here, you can click INITIATE REFUND REQUEST to send an email to the guest that allows them to begin the refund process. Please note, clicking this button does NOT trigger the refund. Refunds can only be triggered by guests themselves, via their email.
When a guest accesses their guest registration page via their email, they can click:
SEE EVENT REFUND POLICY, to read the policy, or
REQUEST REFUND, if the refund policy of the event is set to anything other than 'No Refunds'
Now, we will showcase the difference with a NO REFUNDS policy.
If you attempt to initiate a refund request for a guest in an event where the policy is set to NO REFUNDS (by clicking the ticket icon in GUEST LIST)...
...the TICKET DETAILS modal will have the following message (in red). Also, the INITIATE REFUND REQUEST button will be disabled, replaced by the message NO REFUNDS AVAILABLE.
If the refund policy of an event is set to NO REFUNDS, there will be no 'Request Refund' hyperlink in this panel on the guest's registration page. However, the guest can click SEE EVENT REFUND POLICY. A modal will appear that details the policy.
Thank you! If you have questions about this process, or any other features in ZenGRM, please reach out to support.
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