When an event’s refund policy is set to No Refunds, certain ZenGRM workflows adjust automatically. This happens behind the scenes and on public-facing pages, to reduce confusion, set expectations and minimize follow-up requests.
Internally, ZenGRM streamlines ticket management by limiting refund-related actions and notifications, allowing event organizers to focus on attendee engagement rather than administrative back-and-forth.
In this article, we'll showcase how the functionality of an event differs when there's a NO REFUNDS policy in place.
To start, we'll showcase what an event with an active refund policy appears to the ZenGRM user and the end user. The 'Autoimmune & You | Networking Weekend' event has an active refund policy event in place.
As an event manager, if your event has a refund policy that is anything other than NO REFUNDS, you can click the ticket icon in a guest's row within GUEST LIST to initiate a refund request.
The TICKET DETAILS modal will open. From here, you can click INITIATE REFUND REQUEST to send an email to the guest that allows them to begin the refund process. Clicking this button does NOT complete the refund. Refunds can only be completed by guests themselves, via their email.
When a guest accesses their guest registration page via their email, they can click REQUEST REFUND, to view the policy details and request a refund if they are within an applicable time window.
Now, we will showcase the difference with a NO REFUNDS policy. The 'Autoimmune & You | Networking Weekend' event has a 'No Refunds' policy in place.
If you attempt to initiate a refund request for a guest in an event where the policy is set to NO REFUNDS (by clicking the ticket icon in GUEST LIST)...
...the TICKET DETAILS modal will have the following message (in red). Also, the INITIATE REFUND REQUEST button will be disabled, replaced by the message NO REFUNDS AVAILABLE.
If the purchaser accesses their guest registration page and clicks REQUEST REFUND, the modal will open. However, it will display information that lets them know that this event has no refunds available.
Thank you! If you have questions about this workflow, or any other features in ZenGRM, please contact support@zengrm.com