Follow-Up on Additional Registration Questions

If you add additional registration questions to an event, sometimes your guests will register without answering them. With SeatRobot, you can easily follow up with these guests to secure your answers.

The best way to do this is by sending an announcement email. To start, navigate to EMAILS.

Click SEND ANNOUNCEMENT.

Name your announcement, then press SAVE NAME. This is an internal name for your reference that won't be seen by guests.

Click CREATE EMAIL.

Write the copy for your email. We suggest crafting the subject line of the email in a way that will help your guests understand that the request is mandatory. For the body of the email, we recommend keeping it short, sweet and to the point, to ensure your guests answer the questions as quickly as possible, without getting distracted by superfluous content.

Most importantly, it is imperative that you add the GUEST'S CONFIRMATION PAGE BUTTON and/or the GUEST'S CONFIRMATION PAGE LINK. If this is not included, your guests will not be able to answer their questions.

You can find these merge fields by clicking the recipient fields icon.

Once you've composed your email, we highly recommend clicking SEND TEST EMAIL. This will send a test email to the event manager.

If you check your email (as the event manager), the announcement email will arrive in your inbox. You can click the MY DETAILS button to go to the guest registration page.

If the event manager is not a registered guest at the event, they will land on this page if they click the guest's registration page link. This is because that page is only accessible to registered guests via their email. 

If we navigate back to the announcement email, we can make any amendments that we caught in the test email, then press SAVE.

Now, click SELECT GUESTS BY PREFERENCE.

The SEARCH BY REGISTRATION RESPONSES pop up window will appear.

Select the circle next to FILTER FOR NO RESPONSE.

Select the circle next to CONFIRMED GUESTS.

Then, check the box next to your question. If you have more than one registration question, it will also appear in this panel. Make sure you check the box next to every question.

After double checking your specifications, press SUBMIT.

Next, click SET LAUNCH TIME.

The SET LAUNCH TIME pop up window will appear. Choose your preference, then press SAVE.

Click LAUNCH.

Click CONFIRM.

You can monitor the Invite / Email history table (at the bottom of the EMAILS page) to see when it officially launches.

Thank you! If you have questions about this, or any other features in SeatRobot, please reach out to support.