If your event is full, and a guest joins the waitlist, they will automatically be sent the waitlist confirmation email. You don't have to initiate anything.
If you don't customize this email, they will be sent the default template. To customize this email, navigate to SETUP.
Scroll down to the WAITLIST table and click the EDIT WAITLIST EMAIL button.
The YOU'VE BEEN ADDED TO THE WAITLIST modal will open. You can customize the message you want waitlisted guests to receive. Please refer to our article How to Compose Emails with ZenGRM for best practices.
After you've finished crafting your email, we recommend clicking SEND TEST EMAIL. Please refer to our article Test Email Recipients for instructions on how to control who receives test emails.
Once you've sent yourself a test email and determined that the waitlist email is accurate, press SAVE.
If your event is part of a recurrence or series, you will want to waterfall any changes you made in this email to the remaining occurrences.
Thank you! If you have questions about this workflow, or any other features in ZenGRM, please contact support@zengrm.com