Creating Additional Confirmation Emails

For each event, Seatrobot provides one Default Confirmation email template (for free registrations and free invites), one Default Ticket Confirmation email (for paid ticket purchases) and one Default Bill Me Later Confirmation email (if your account has Bill Me Later turned on). If no other action is taken, the content of these templates will be used for every Invite sent out - and for every confirmation sent whenever somebody registers for the event, or accepts an Invite to the event, or purchases a ticket to the event.

(See this article to learn how to edit the content of the Default Invite & Confirmation templates)

However, if your event has multiple registration options (e.g. different ticket types, different Registration Buttons, in-person / virtual hybrid events etc.) you may wish to create different Confirmation Emails which can be sent automatically to people who register, depending on which registration option they choose / purchase.

Example - Hybrid In-Person / Virtual Event

Jane is organizing a company Summit. It is free to attend for invited guests. It will be held in a hotel Conference Room and will also be streamed simultaneously over Zoom as a webinar.

She wishes to let participants choose whether they would like to attend the Summit in-person at the hotel, or online via webinar. To allow this choice, she first edits the Default Registration Button for the event to  take it the 'In-Person Attendance" option.

1. She goes to EVENT SETUP

2. She clicks on the default 'REGISTER' Registration button to open up its options panel.

3. She changes the name of the button from REGISTER to IN-PERSON ATTENDANCE. She also makes sure she has set the correct maximum for in-person registrations of this type for her event.

When she has edited the default button, she now creates a new Registration button, 'Virtual Attendance'.

1. Still in EVENT SETUP, she clicks the " +Create new Registration Button" link and fills in the details of this new Button in the panel:

Now, her Registration page for the event will have two registration option buttons, as below:

These buttons can both be toggled ON to appear on the event registration page (via the WEB PAGE tab)

Now that guests can choose whether to register for in-person or virtual attendance, Jane would like Seatrobot to send a different Confirmation Email to the guests, depending on their choice: one for in-person attendees containing information on the hotel, location, parking, directions etc.; and another for virtual attendees containing the Zoom login details.

Next, she goes to the Emails page. She opens the Default Confirmation email template and edits the content to include all the hotel details (leaving the 'Your registration Page' link / button). This confirmation will be for everyone who chooses the 'In-Person' option. Then, she clicks the 'Copy' icon on the Default Confirmation email row:

This opens up an email template: she gives it a new subject line and and internal name 'Virtual Attendance'. She removes the hotel details and inserts the online login details instead, and clicks Save:

Now, the new Confirmation Email displays in her list of Default templates and immediately the 'Assign Confirmation Emails to Buttons' panel appears. This panel allows her to assign her different email confirmations to different Registration Buttons: she selects the 'Virtual Confirmation' email to be sent with the 'Virtual Attendance' button.

Now, a guest who registers using the 'In-Person Attendance' button will receive the Default Confirmation email, and anyone who registers using the 'Virtual Attendance' button will receive the 'Virtual Attendance' Confirmation Email.