Below is a detailed table of all email bounce types tracked by Seatrobot and how each is handled in the system:
|
Bounce Type |
Bounce Sub-Type |
SMTP Code |
sr Category |
short name |
sr Action |
Popover text |
|---|---|---|---|---|---|---|
|
Undetermined |
Undetermined |
na |
Other |
other |
mark as transient bounce, (retain status as invited) mark as Temp Hold after 3rd bounce |
This email could not be delivered. The issue may resolve. Seatrobot will allow a maximum of three bounced invites for this email |
|
Permanent |
General |
550 - 5.1.1; 5.1.10; 5.2.1 |
Permanent |
hard |
decline from event and mark as Do Not Email immediately |
This email address has a permanent bounce which cannot be resolved. Seatrobot has classified this address as ‘Do Not Mail’ |
|
Permanent |
General |
550 - 5.4.1; 5.4.4; 5.7.1; 5.4.14; 5.3.0; 5.5.5; 5.4.14 |
Blocked |
block |
decline from event and mark as Do Not Email immediately |
This email address has a been permanently blocked. Seatrobot has classified this address as ‘Do Not Mail’ |
|
Permanent |
NoEmail |
na |
Non-Existent |
bad |
decline from event and mark as Do Not Email immediately |
This email address does not exist. Seatrobot has classified this address as ‘Do Not Mail’ |
|
Permanent |
Suppressed / onAccount SupressionList |
na |
Suppressed |
suppress |
decline from event, count bounces, mark as Temp Hold after 3rd bounce |
This email address has been suppressed by Amazon Web Services as an address that repeatedly bounces. The issue may resolve. Seatrobot will allow a maximum of three bounced invites for this email. |
|
Transient |
General |
550 - 5.4.1; 5.4.4; 5.7.1; 5.4.14; 5.3.0; 5.5.5; 5.4.14 |
Temporary |
temp |
mark as transient bounce (retain status as invited): mark as Temp Hold after 3rd bounce |
This email could not be delivered as is. The issue may resolve. Please check the address is correct. Seatrobot will allow a maximum of three bounced invites for this email |
|
Transient |
MailboxFull |
na |
Temporary - Mail Box Issue |
mb |
mark as transient bounce (retain status as invited): do not add to ongoing bounce count |
The recipient’s mailbox is full. |
|
Transient |
MessageTooLarge |
na |
Temporary - Mail Box Issue |
mb |
mark as transient bounce (retain status as invited): do not add to ongoing bounce count |
The message was too large and was rejected by the recipient. |
|
Transient |
ContentRejected |
na |
Temporary - Mail Box Issue |
mb |
mark as transient bounce (retain status as invited): do not add to ongoing bounce count |
The recipient has a temporary issue with their mailbox and the message could not be delivered. |
|
Transient |
AttachmentRejected |
na |
Temporary - Mail Box Issue |
mb |
mark as transient bounce (retain status as invited): do not add to ongoing bounce count |
The recipient’s email server does not allow attachments: the message was rejected. |
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