Editing Waitlist Confirmation Email

If your event is full, and a guest joins the waitlist, they will automatically be sent the waitlist confirmation email.

This works just like the Default Confirmation Emails. You don't have to initiate anything. The email will automatically send to the guest when they register.

Unless you customize this email, they will be sent the default template.

To customize this email, navigate to SETUP.

Scroll down to the ADVANCED table and click the EDIT WAITLIST CONFIRMATION EMAIL button.

The YOU'VE BEEN ADDED TO THE WAITLIST window will appear. In this window, you can customize the message you want waitlisted guests to receive.

Please refer to our article How to Compose Emails with SeatRobot for best practices on using merge fields and copywriting tips.

After you've finished crafting your email, we recommend clicking SEND TEST EMAIL. Please refer to our article Test Email Recipients for instructions on how to control who receives test emails.

Once you've sent yourself a test email and determined that the waitlist email is accurate, press SAVE.

Thank you! If you have questions about this, or any other SeatRobot features, please reach out to support.